Returns and Exchanges

RETURNS POLICY

You can return any item purchased on mormedina.com within 14 days of the delivery date from the country the item was delivered to. To be eligible for a return, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used (washed, soiled, having a strong smell of cigarettes), altered, or damaged will not be accepted. Items sent in dust bags must be returned inside the bags, as this is considered part of the product. Please use the original packaging included in your shipment to return any item.

If you would like to return a product, please notify us on info.mormedina@gmail.com

Please note that the costs and risks involved in the return of items are borne by the sender. MORMEDINA cannot be held responsible in the event of loss, theft, or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address, and a tracking number) is not possible shall be refused.

We are not currently able to offer free returns. For all International returns, unless an item is damaged or faulty, the customer is required to arrange and pay for the return of the product.

 

REFUND

In order for the quality control to accept the return, the product must be returned in the full condition in its original packing, undamaged, unaltered, not worn, with all original tags, accessories, and a copy of the purchase invoice. Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt.

Once our quality control team has approved the return, your refund will be credited back to the original form of payment and you will receive a confirmation email. 

Please note that the refunded amount will be equal to the price paid at checkout less the import duties and taxes as these charges are only collected on behalf of the Customer's national tax authorities and are not charged by MORMEDINA.

 

 *For more details please see Terms of Use